Connect and Inform

Community Engagement

Central to the mandate of the Central West LHIN is its role in undertaking community engagement. As specifically outlined in the Local Health System Integration Act, LHINs are to "engage the community of diverse persons and entities involved with the local health system about that system on an ongoing basis, including about the integrated health service plan and while setting priorities."

IHSP 2016-2019 was built on a series of community engagement initiatives including meeting with nearly 250 clients at 13 HSP client group sessions across the LHIN, a public poll of over 600 local residents, over 60 responses to the LHIN's web-based IHSP survey, two Governance and Leadership sessions–each attended by over 100 local HSP Board members and senior staff, and meetings about IHSP directions and initiatives with the LHIN’s various Core Action Groups, Networks and Steering Committees that are comprised of local provider representatives. Much of this was built on ongoing engagement activities that have been carried out by the LHIN since its inception ten years ago.

Over the next three years, in addition to embracing this legislated responsibility, the Central West LHIN will work with HSPs to continue to provide the community with relevant education and information to keep residents informed so that they can make good decisions about their health.

Connect and Inform | Community Engagement
Strategic Direction Strategic Initiative Strategic Action
Engage Community and Providers Community Engagement Develop a standing Central West LHIN citizen panel to access the perspectives of local citizens to generate conversations about the development of health care services in the LHIN and the LHIN’s activities.
Conduct regular polls to provide regular input into LHIN and HSP initiatives from diverse perspectives.
Implement a communication strategy to increase awareness of health services available to residents in the Central West LHIN.
Work with local Public Health departments to promote healthy life decisions and personal responsibilities to maintaining good health.

French Language Services

The Central West LHIN includes a vibrant francophone community that is looking for better access to health care services in French. The Central West LHIN is committed to work with Reflet Salvéo to better understand the needs of the francophone community and to work collaboratively with health service providers to ensure the needs of the francophone population are met.

To develop a continuum of care in French, the Central West LHIN will incorporate a French Language Services lens across strategic initiatives. The Central West LHIN will work with other system partners to improve the quality of data on the Francophone population by supporting the development and use of common FLS indicators.

La Vie est Belle

When Marie-Jeanne moved to Canada from the Congo five years ago to be with her family and care for her grandchildren, she was looking forward to a new life.

Back in the Congo, Marie-Jeanne was a journalist and a very active member in her community. So upon arrival in her new home, Marie-Jeanne was eager to connect with other seniors in her new community. But there was one barrier–she was unable to speak English. Not knowing where to find other French speaking seniors, Marie-Jeanne became lonely and isolated.

All that changed when Marie-Jeanne joined a Francophone senior’s group “Retraite Active”. Her new-found friends invited her to join them at activities provided in French. It was during these events that Marie-Jeanne found out about the Healthy Aging, Enjoy Life program hosted by the Four Corners Health Centre and funded by the Central West LHIN.

The Healthy Aging, Enjoy Life program enabled Marie-Jeanne to build friendships with other Francophone seniors and learn about services in her community. Through the program, Marie-Jeanne learned how to better maintain her personal health and live independently in her community. The program inspired Marie-Jeanne to help other Francophone Seniors who recently immigrated to Canada. She now provides advice about the importance of social interaction and community involvement by drawing from her own experience.

"As a senior we can still help others and contribute to the betterment of our community. Seniors who have immigrated to Canada need to accept the community support being offered so that they are not isolated and can play an active role in their community."

–Marie-Jeanne
La Vie Est Belle
Connect and Inform | Improve Access to French Language Services
Strategic Direction Strategic Initiative Strategic Action
Engage Community and Providers French Language Services Build on existing resources to plan for improved access and an “active offer” of French language services.
Review plans of identified French language service HSPs to ensure plans are being implemented to improve access to French language services and to work towards designation.
Review and reassess current HSPs who have been identified for French language services and ensure they are appropriate to meet the needs of the local Francophone community.
Assess all local HSPs and determine whether there are opportunities to identify additional HSPs to develop French language service plans.
Working in collaboration with Reflet Salvéo, develop a mechanism to measure, evaluate and report on access to French Language Services.

Aboriginal Health

The Central West LHIN's Aboriginal communities have unique needs, and they must be engaged if the health care system is to meet those needs–from wellness to mental health, chronic disease management and palliative care perspectives. The Central West LHIN is committed to engaging Aboriginal communities to ensure that their needs are understood. It also commits to working with Health Service Provides (HSPs) to ensure the Aboriginal community receives culturally competent care–that is, care that recognizes and is tailored to a group's particular social, cultural and linguistic needs.

Connect and Inform | Engage Aboriginal Communities
Strategic Direction Strategic Initiative Strategic Action
Engage Community and Providers Aboriginal Health Continue to engage aboriginal communities through establishment of a formal structure for ongoing engagement.
Deliver cultural competence training to HSPs with focus on aboriginal communities.
The new formal structure for ongoing engagement will build a relationship with health service providers to ensure they are delivering culturally safe care.